Refund policy

We want you to love your purchase! If you are not completely satisfied, here’s how we can help:

Returns

You may return items within 14 days of delivery.

Items must be unused, in their original packaging, and in the same condition you received them.

To start a return, please contact us at hello@herandher.ltd 

Refunds

Once we receive your returned item, we’ll inspect it and notify you of approval or rejection.

If approved, a refund will be processed to your original payment method within 5–10 business days.

Shipping costs are non-refundable.

Exchanges

f your item arrived damaged or defective, we’ll replace it at no extra cost.

Questions?
Email us anytime at hello@herandher.ltd and we’ll be happy to help.