Shipping policy

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. 

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Shipping Rates & Estimates

Shipping charges for your order will be calculated and displayed at checkout.

International Orders:

We ship worldwide! Shipping times and costs vary by destination.
Customs and import duties may apply — these are the responsibility of the customer.

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Order Tracking

Once your order ships, you’ll receive an email with a tracking number. Please allow up to 24 hours for tracking information to become available.

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Lost or Damaged Orders

We are not responsible for lost or stolen packages once they have been marked as delivered.
If your order arrives damaged, please contact us within 7 days of receipt with your order number and a photo of the item — we’ll make it right.

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Returns & Exchanges

Please refer to our Return Policy for details on how to return or exchange an item.

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Questions?

For any shipping inquiries, email us at hello@herandher.ltd — we’re happy to help.